Read the Terms

These Terms and Conditions of Sale ("Terms") govern the sale of products by Kaya Global Foods Limited, trading as Kàkààkí Mart ("Kàkààkí Mart", "we", "our", or "us"), through our website www.kakaakimart.co.uk ("Website").

Please read these Terms carefully before placing an order. By placing an order through our Website, you confirm that you have read, understood, and agree to be bound by these Terms.

These Terms do not affect your statutory rights under the laws of England and Wales.

1. ABOUT US
The Website is owned and operated by: Kaya Global Foods Limited trading as Kàkààkí Mart

Company Registration Number: 16749699

Registered Office:
128 City Road
London
EC1V 2NX

Trading Address:
1 Woodland Road
Darlington
County Durham
DL3 7BJ

Email:
support@kakaakimart.co.uk

Telephone:
+44 7497 695277

VAT Registration Number:
GB 503 7635 03

2. DEFINITIONS
In these Terms:

Account means your registered customer account.

Business Day means Monday to Friday excluding public holidays in England.

Consumer means an individual purchasing goods for personal, domestic or household use.

Contract means the legally binding agreement formed between you and Kàkààkí Mart after we accept your order.

Goods means all products supplied through the Website.

Order means your request to purchase Goods through our Website.

Website means www.kakaakimart.co.uk.

You and Your refer to the customer placing an order.

3. ELIGIBILITY TO PURCHASE

To place an order you must:

• be at least 18 years old;
• have legal capacity to enter into a binding contract;
• provide accurate personal and payment information;
• provide a valid delivery address within our delivery areas.

We reserve the right to refuse orders where these requirements are not met.

4. WEBSITE USE

You agree that you will:

• use this Website only for lawful purposes;
• not place fraudulent or speculative orders;
• keep your account information secure;
• notify us immediately if your account has been compromised.

You must not:

• interfere with Website security;
• introduce malicious software;
• scrape or copy Website content;
• misuse promotional offers;
• attempt unauthorised access to our systems.

We reserve the right to suspend or terminate customer accounts where misuse is suspected.

5. CUSTOMER ACCOUNT

You may create an online customer account.

You are responsible for:

• maintaining the confidentiality of your login details;
• restricting access to your devices;
• all activity carried out under your account.

If we reasonably believe your account has been compromised or used fraudulently, we may suspend or close your account without notice.

6. PRODUCT INFORMATION

We take reasonable care to ensure that all product descriptions, prices, images, nutritional information and availability displayed on our Website are accurate.
However:

• product images are for illustration purposes only;
• manufacturers may change packaging without notice;
• ingredients may change;
• product sizes may vary slightly;
• colours displayed on screens may differ from actual products.

Fresh produce, meat, fish and vegetables are natural products and may vary in appearance, weight, colour and size.

Customers should always read the product packaging before consumption.

7. IMPORTED PRODUCTS

Many products sold by Kàkààkí Mart are imported from Africa, the Caribbean and other international markets.

Packaging, labelling and product presentation may differ from products manufactured in the United Kingdom.

Where required by UK legislation, supplementary labels may be applied before sale.

Imported products comply with applicable UK food safety requirements.

8. PRODUCT AVAILABILITY

All products are subject to availability.

Adding items to your basket does not reserve stock.

If an item becomes unavailable after an order is placed, we may:

• refund the unavailable item;
• substitute a comparable product (only where you have agreed to substitutions);
• contact you for further instructions.

We shall not be liable where products become unavailable due to circumstances beyond our reasonable control.

9. PRICING

All prices displayed on our Website are shown in Pounds Sterling (£).

Prices include VAT where applicable.

Delivery charges are calculated separately and displayed during checkout before payment.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur.

Where an obvious pricing error exists, we reserve the right to:

• cancel the order;
• refund any payment received;
• contact you before dispatch to confirm the correct price.

No contract is formed until we have accepted your order.

10. PROMOTIONAL PRICING

From time to time we may offer:

• promotional discounts;
• introductory offers;
• seasonal sales;
• voucher codes;
• loyalty rewards.

Unless expressly stated otherwise:

• promotions cannot be combined;
• promotions have no cash value;
• promotions may be withdrawn at any time;
• promotions apply only during the advertised period.

Where misuse of promotions is suspected, we reserve the right to cancel affected orders.

11. PLACING AN ORDER

When you place an order through our Website, you are making an offer to purchase the Goods.

The ordering process includes:

1. Selecting products.
2. Reviewing your basket.
3. Entering delivery details.
4. Selecting a delivery option.
5. Entering payment details.
6. Confirming your order.

Before submitting your order, you should carefully check:

• delivery address;
• quantities;
• product selection;
• payment details.

It is your responsibility to ensure that all information provided is accurate.

12. ORDER ACCEPTANCE

After placing your order you will receive an automated Order Confirmation email acknowledging receipt.

This email does not constitute acceptance of your order.

Acceptance occurs only when:

• payment has been authorised;
• stock has been allocated;
• your order has been prepared for dispatch; and
• we issue a Dispatch Confirmation email.

At that point a legally binding contract is formed.

13. ORDER CANCELLATION BY US

We reserve the right to refuse or cancel an order before dispatch where:

• payment cannot be authorised;
• products become unavailable;
• pricing errors occur;
• delivery is not possible;
• fraudulent activity is suspected;
• legal or regulatory requirements require cancellation;
• the order breaches these Terms.

Where payment has already been taken, any refund due will be processed using the original payment method.

14. ACCURACY OF CUSTOMER INFORMATION

You are responsible for ensuring that all information supplied when placing an order is accurate and complete.

This includes:

• your name;
• billing address;
• delivery address;
• email address;
• telephone number.

We are not responsible for delays, failed deliveries or additional costs resulting from inaccurate information supplied by you.

15. BUSINESS CUSTOMERS

These Terms apply primarily to consumers.

Where Goods are purchased by businesses, additional Wholesale Terms and Conditions may apply.

Business customers do not benefit from certain consumer rights provided under the Consumer Rights Act 2015.

16. CHANGES TO THESE TERMS

We may amend these Terms from time to time to reflect:

• changes in legislation;
• improvements to our services;
• operational changes;
• new Website features.

17. PAYMENT

We accept payment using the payment methods displayed on our Website at the time of checkout. These may include major debit and credit cards, digital wallets, and other secure payment services.

All payments are processed securely through authorised third-party payment providers. Kàkààkí Mart does not store your full payment card details.

Payment must be successfully authorised before your order can be processed.

If your payment is declined, we will not be obliged to fulfil your order.

We reserve the right to carry out identity verification or fraud prevention checks before accepting an order.

18. ORDER CONFIRMATION

Once your payment has been authorised, you will receive an email acknowledging receipt of your order.

This email confirms that we have received your order but does not mean that your order has been accepted.

Your order is accepted only when we send you a Dispatch Confirmation confirming that your goods have been dispatched.

19. DELIVERY AREAS

We currently deliver throughout mainland Great Britain and selected UK postcodes.

Unfortunately, we may be unable to deliver to certain locations including:

• Northern Ireland (unless specifically offered)
• The Channel Islands
• The Isle of Man
• BFPO addresses
• International destinations

Delivery availability may change without notice.

20. DELIVERY TIMES

Estimated delivery times are shown during checkout.

Delivery times are estimates only and are not guaranteed.

Although we make every reasonable effort to deliver within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• severe weather;
• traffic disruption;
• courier delays;
• public holidays;
• industrial action;
• supplier shortages.

We shall not be liable for losses arising solely from delayed delivery.

21. DELIVERY CHARGES

Delivery charges vary depending on:

• delivery postcode;
• delivery method selected;
• order value;
• product type (including chilled or frozen goods).

Applicable delivery charges will be clearly displayed before you complete your purchase.

22. DELIVERY OF PERISHABLE GOODS

Fresh, chilled and frozen products require prompt acceptance upon delivery.

You are responsible for ensuring that someone is available to receive the order at the agreed delivery address.

If no one is available:

• our courier may attempt redelivery;
• goods may be returned;
• perishable products may become unsuitable for resale or consumption.

Where delivery fails because nobody was available to receive perishable goods, we may be unable to offer a refund.

23. RISK AND OWNERSHIP

Ownership of goods remains with Kàkààkí Mart until full payment has been received.

Risk in the goods passes to you once they have been delivered to the delivery address specified in your order.

It is your responsibility to inspect your order upon delivery.

24. INSPECTION OF GOODS

You should inspect your order immediately upon delivery.

If you believe:

• goods are damaged;
• products are missing;
• incorrect items have been supplied;
• products have arrived in an unsatisfactory condition,

please notify us as soon as possible and, where practical, within 48 hours of delivery.

To help us investigate your claim, we may request:

• photographs of the products;
• photographs of the packaging;
• your order number;
• a description of the issue.

Failure to notify us promptly may affect our ability to investigate your claim.

25. CANCELLATION RIGHTS

Your cancellation rights depend upon the type of goods purchased.

Under the Consumer Contracts Regulations 2013, consumers generally have the right to cancel online purchases within 14 days.

However, this right does not apply to certain categories of goods, including:

• fresh fruit and vegetables;
• fresh meat;
• fresh fish;
• chilled foods;
• frozen foods;
• products liable to deteriorate rapidly;
• sealed goods which are unsuitable for return due to health protection or hygiene reasons once unsealed.

Where cancellation rights apply, you must notify us clearly before the cancellation period expires.

26. CANCELLING BEFORE DISPATCH

If your order has not yet been prepared for dispatch, you may request cancellation by contacting Customer Services.

We will make every reasonable effort to cancel your order.

However, due to the speed with which food orders are processed, cancellation cannot be guaranteed once order preparation has commenced.

27. RETURNS POLICY

Due to food hygiene legislation and food safety requirements, we cannot normally accept returns of food products unless:

• goods are faulty;
• goods are damaged;
• incorrect goods have been supplied;
• products are unsafe.

This restriction protects all customers and complies with UK food safety requirements.